General Privacy Information
At PromptStudyWay, located at 406 Hougang Avenue 1, Singapore, 53, we prioritize your privacy and data protection through conscientious handling and compliance with applicable privacy laws. We collect and process personal data only as necessary to provide our educational services and maintain communication.
Definitions
This section clarifies key terms used in this privacy policy to facilitate your understanding of your rights and our obligations.
Data Collection
We collect information from users through various means to enable efficient course delivery, communication, and service improvements.
Data You Provide
When registering or interacting with our services, you may provide us with the following information:
- Full name and date of birth for identification purposes
- Contact information such as email address and phone number
- Educational background and professional interests for course customization
- Payment details required for enrolment and billing
- Feedback and communications related to course experience
- Any files or documents uploaded as part of course assignments or verification
Automatically Collected Data
Certain information is gathered automatically when you use our website or platforms to help us optimize the service:
- IP address and browser type to analyze traffic patterns
- Device information including operating system and screen resolution
- Browsing behaviour on promptstudyway.link, capturing pages visited and time spent
- Cookies and similar tracking technologies details to remember login sessions
- Referrer URLs to understand how users access our site
- Error logs and crash reports for service maintenance
Third-Party Data Sources
We may receive personal data from trusted third parties who assist us in providing educational services:
- Payment processors handling secure transactions
- Analytic service providers offering insights about site usage
- Communication service vendors facilitating messaging and support
Purposes of Processing
Your personal data is used exclusively for purposes necessary to operate our service effectively and responsibly.
- Enrolment management and course delivery
- Processing payments and billing information
- Providing customer support and responding to inquiries
- Improving our website, courses, and related educational tools
- Sending updates about courses, events, and service changes where consented
- Meeting legal and regulatory requirements
- Preventing fraud and unauthorized use
- Conducting internal audits and security monitoring
Legal Basis for Processing
Processing your personal data is grounded on legitimate bases that comply with Singapore's Personal Data Protection Act and where relevant, international standards.
- Your explicit consent when enrolling or subscribing
- Performance of a contract with you for course access
- Compliance with legal obligations applicable to our operations
- Our legitimate interest in safeguarding and improving our services
Compliance with GDPR
Though based in Singapore, PromptStudyWay aligns with GDPR principles to respect privacy rights globally.
- Right to access your data held by us
- Right to rectify inaccuracies in your personal data
- Right to erasure under specific circumstances
- Right to restrict or object to processing
- Right to data portability where applicable
- Right to withdraw consent at any time without affecting past processing
Cookie Policy
Cookies enhance user experience by storing preferences and usage data. Our use respects your choices regarding privacy and data security.
We primarily use session cookies to maintain login states and persistent cookies to remember preferences across visits.
Cookies are categorized as essential for website function, performance cookies for analytics, and optionally marketing cookies which are only used with consent.
You can adjust your cookie preferences through browser settings or via promptstudyway.link’s cookie management tools at any time.
View our full Cookie Policy for details on managing cookies.
Data Sharing
Your information may be shared only with trusted partners essential to service provision and legal compliance.
- Payment processors for transaction processing
- Technical service providers managing hosting and infrastructure
- Professional advisors including auditors and legal consultants
- Authorities when required by law or court order
- Marketing partners only with prior consent
- No sale or rental of personal data to third parties occurs
International Data Transfers
Data transfers outside Singapore are conducted with appropriate safeguards such as data transfer agreements aligning with data protection standards.
We ensure all international partners implement suitable security measures and comply with data privacy laws to protect your information.
Data Retention
Personal data is retained only as long as necessary to fulfil the purposes outlined or as required by law.
User account information is preserved for the duration of active enrolment plus a reasonable period for administrative purposes.
Communication records are kept for service quality and dispute resolution but deleted after a fixed timeframe.
Access and error logs are stored for security monitoring and are regularly purged according to internal policies.
Upon request or after retention periods expire, personal data is securely deleted or anonymized to prevent identification.
Security Measures
We employ comprehensive security protocols to protect your data against unauthorized access, loss, alteration, or misuse.
- Encryption of sensitive data during transmission and storage
- Access controls limiting data to authorized personnel only
- Regular security audits and software updates to mitigate vulnerabilities
Your Data Rights
You have the right to control and access your personal data and to request corrections or restrictions as permitted by applicable laws.
- Access your personal data held by PromptStudyWay
- Request correction or updating of inaccurate information
- Request deletion of your personal data subject to law
- Object to data processing based on legitimate interests
- Withdraw consent for specific data uses at any time
- Receive your personal data in a standard format
- Lodge complaints with data protection authorities if needed
- Right to withdraw consent for data processing at any time.
Access and Control Over Your Data
You may request access to the personal information we hold about you, request corrections, or ask for deletion where applicable. Submit your requests through our designated contact channels.
We strive to respond to all privacy-related requests within 30 calendar days of receipt.
Marketing Communications
PromptStudyWay may send you promotional materials related to our courses and AI practices. You can customize your communication preferences or opt out at any time by contacting us or following the unsubscribe instructions provided in the messages.
To stop receiving marketing emails, click the unsubscribe link at the bottom of any email or contact us directly.
Protecting Children’s Privacy
Our services are not directed to individuals under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe we have collected data inadvertently, please contact us to remove it.
Third-Party Links
Our platform may include links to external websites for your convenience. PromptStudyWay is not responsible for the privacy practices or content of these third-party sites.
Changes to This Privacy Statement
We may update this privacy policy periodically to reflect changes in our practices or to comply with regulatory requirements. Any significant changes will be communicated via our website or email.